1. Introduction
This Privacy Policy describes how Sahil Ayyan ("we", "us", "the platform") collects, uses, and safeguards information that you share when you visit sahilayyan.in, contact us on WhatsApp, send an email, or interact with our content on YouTube and Instagram.
By using this website or reaching out for guidance, you agree to the practices described below. If you do not agree, please discontinue use of the platform.
2. Information We Collect
2.1 Information you provide voluntarily
- Contact details — your name, phone number, email, city, age group when you reach out for consultation.
- Hair-related information — photos of your scalp, Norwood grade, history of previous treatments, medications, family history of baldness.
- Conversation history — messages exchanged on WhatsApp, email, or Instagram DM regarding your hair transplant journey.
- Clinic preferences — your shortlisted clinics, budget, surgery timeline.
2.2 Information collected automatically
- Device & browser data — IP address, browser type, operating system, device type, screen resolution.
- Usage data — pages visited, time spent, clicks, referring URL, search terms.
- Cookies & similar technologies — small files stored in your browser to remember preferences and measure traffic.
3. How We Use Your Information
We use the information collected only for the following purposes:
- To respond to your consultation requests and provide personal guidance.
- To recommend suitable clinics, surgeons, or treatments based on your case.
- To improve our content, articles, videos, and user experience on the website.
- To communicate updates about your shared case, follow-up reminders, or new educational content (only if you've explicitly consented).
- To analyse aggregated traffic and understand what topics our community needs most.
- To comply with applicable Indian laws and respond to legal requests when required.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tools (such as Google Analytics) to:
- Remember your preferences (e.g., menu state, search input).
- Understand how visitors navigate the site so we can improve it.
- Measure the performance of our blog articles and contact channels.
You can disable cookies through your browser settings at any time. Disabling cookies may affect certain features (like search persistence) but will not block access to the site.
5. Third-Party Services We Use
The platform relies on these trusted third parties — each with their own privacy policy:
- Google Fonts & Google Analytics — typography and traffic analysis.
- Font Awesome (CDN) — icons displayed across the site.
- WhatsApp (Meta Platforms) — the primary channel for direct guidance.
- YouTube & Instagram — external links to our content; their tracking applies once you click through.
- Our hosting provider — stores the website files and standard server logs.
When you click an external link or open WhatsApp from our site, the data you share there is governed by that platform's privacy policy, not ours.
6. How We Share Your Information
We do not sell, rent, or trade your personal information — ever.
Your information is shared only in these specific situations:
- With your explicit consent — for example, when you ask us to connect you with a specific clinic or surgeon, and we forward your basic details and photos at your request.
- With service providers — limited operational partners (e.g., hosting, email tools) bound by confidentiality.
- For legal compliance — if required by a court order, government request, or applicable Indian law.
7. Data Retention
We keep your information only as long as it serves the purpose for which it was collected:
- WhatsApp conversations are retained on Meta's servers per WhatsApp's own retention policy.
- Photos and case details shared during consultation are kept for up to 24 months for follow-up reference, then deleted on request or routinely purged.
- Anonymous analytics data may be retained for up to 26 months (Google Analytics default).
You can request earlier deletion at any time (see Section 9).
8. Data Security
We follow reasonable security practices to protect the information you share — including secure HTTPS connections, restricted access to consultation data, and trusted third-party platforms.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we'll always act in good faith to safeguard your information and notify you promptly if a breach affecting your data ever occurs.
9. Your Rights & Choices
As a user of this platform, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correct — ask us to fix any inaccurate or outdated information.
- Delete — request deletion of your consultation history, photos, or messages.
- Withdraw consent — stop receiving any communication from us at any time.
- Opt out of analytics — use browser tools or extensions (e.g., Google Analytics Opt-Out) to prevent tracking.
To exercise any of these rights, simply WhatsApp us at +91 82794 05973. We respond to all genuine requests within 30 days.
10. Children's Privacy
This platform deals with adult medical decisions and is intended for users 18 years of age or older. We do not knowingly collect information from anyone under 18. If you believe a minor has shared information with us, please contact us and we will delete it immediately.
11. External Links Disclaimer
Our website and content may link to third-party clinics, surgeons, products, or platforms (YouTube, Instagram, Facebook, WhatsApp, partner clinics). We are not responsible for their content, privacy practices, or terms. Please review their policies before sharing any information.
12. Medical Disclaimer
Sahil Ayyan is not a licensed medical professional. All content, suggestions, and guidance shared on this platform are based on personal experience and patient interactions, intended purely for awareness and informational purposes. They do not constitute medical advice, diagnosis, or treatment. Always consult a qualified, certified surgeon or dermatologist before making any medical decision regarding a hair transplant or related treatment.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our practices. The "Last Updated" date at the top will always show the most recent revision. Significant changes will be highlighted on the homepage for at least 14 days.
14. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes will be subject to the exclusive jurisdiction of courts in India.
15. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or how your information is handled:
Thank you for trusting us with your hair-loss journey. We treat your information the way we'd want our own treated — with care, discretion, and respect.